LATE AFTERNOON MINI-RANT

Spent most of the day (and I mean from 10AM to just now at almost 4:30PM) on the phone with folks from Apple and Microsoft trying to make data from my old computer (MacBook Pro) work on new one (MacBook Air). Is there anything more frustrating than having to deal with corporate America's ineptitude and systemic customer thwarting that the poor folks (in my case today from India, Ireland, and the USA) working in "customer service" and "tech support" etc. are forced to try and explain or defend or just be the unhappy instruments of...? Well, probably, but it didn't feel like it to me today.