FRUSTRATIONS WITH GOOGLE, APPLE, NORTON, FACEBOOK, THE WEB AND "CORPORATE AMERICA" IN GENERAL
I've had nothing but Apple computers since I got my first one in the '80s, and Applecare (you have to pay for it) has been relatively good in terms of customer service, but lately, since Apple has been inundated with a virus, or attempted virus implant, their service has been evasive and incompetent in my experience.
They recommended for the first time that I download and install outside anti-virus software, suggesting Norton was reliable. I ordered and thought I downloaded a product from them, but it isn't on my computer, despite the fact that my credit card company has already billed me for it.
My attempts to get someone at Norton to help either via their website or on the phone has gotten me nowhere. Their virtual customer service program can't seem to understand the simple fact that I piad for a program I haven't got.
The phone numbers I got from google for Norton have only led me to various recordings, and when after sometimes close to an hour's wait I have finally reached a live person, they have Indian or Pakistani accents and either say outright they don't actually do technical help for the product I'm calling about and give me another number, which when called leads me to another similar accented person after another twenty minute to hour wait, who also can't supply the technical help I need (how technical is it to find out why a program I downloaded never arrived?) and send me elsewhere.
Finally, after days and weeks of this now, I got a number that was actually their headquarters in California, but every choice their recording offered there only took me to more recordings and I haven't been able to reach a live person yet.
I tried again today and it sent me back to India and someone who simply didn't understand what I was saying, that I ordered and already paid for an anti-virus program that never reached my computer!
And all this originated with problems when I googled topics and got a pop up window saying I had a virus and had to download a program to save my computer etc., which is how the virus is hitting Apple users. That window pretty much pops up anytime I google anything now.
And by the way, has anyone noticed that Google now personalizes what it thinks you're looking for when you use it, so that if you google say Obama and someone else googles Obama, you each will get different listings, supposedly customized to your googling history (so rightwingers and leftwingers will get critical articles from websites that represent their separate perspectives) but so far in my experience have nothing to do with mine.
This also means if you google yourself what you get is not what others will get, so now none of us have any idea what others are finding when they google people and topics we care about.
And don't even get me started on Facebook. Just the fact that you cannot remove a photo someone else puts up of you on Facebook without going through procedures that seem meant to frustrate any attempt to do so, is proof enough that Facebook has no desire to be user friendly but instead to be user abusive and exploitative.
I'll save my cable and computer networks for some other diatribe.
[PS: But I will add that editing these posts on my google site for blogspot has also become problematic. The spell check device refusing to work often, and with my post-brain-surgery need to retype extensively in order to correct, and my missing more words than I used to in copyediting, that too has become enormously frustrating. If it's only me, then I accept it's post-brain-op problems, but I know the Mac viral thing is impacting others, because the Apple person I spoke to last admitted it had become a problem for them.]
Labels: personal history